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Financial Software Development

We help the financial services sector manage risk and unlock Big Data’s potential – with advanced analytics, Machine Learning and more.
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What we offer

What you get with ELEKS’ customer experience consulting
ELEKS’ customer experience consulting services assist companies in optimizing every stage of the customer lifecycle. This helps unlock new revenue streams and maximize customer lifetime value by implementing comprehensive CX strategies and driving improvements across every touchpoint. Our expertise enables clients to create superior customer experiences that boost engagement, promote loyalty, and foster advocacy.
We rely on years of experience in data science and advanced data analytics to help you improve sales processes and identify upselling and cross-selling opportunities through personalized recommendations. Our multiskilled certified design experts also assist you in reducing customer churn by proactively addressing issues, and implementing retention strategies that keep clients engaged and satisfied.

What we do

Game-changing solutions
tailored for every sector
Data-driven insights

We’ll evaluate the stability of each aspect of your process framework:

  • Development and release process
  • Project management process
  • QA and BA process
  • Organisational framework (RACI)

Research and analysis

Our experts meticulously gather data across all customer touchpoints, employing advanced analytics to craft personalized strategies aligned with your CX objectives and geared towards improving key metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Customer Acquisition, Retention, First Contact Resolution (FCR), Churn Rate, Lifetime Value (CLV), and Health Score.

CX strategy development

We create comprehensive CX strategies that extend beyond your customer to include employees and stakeholders who keep your business running. Our approach fosters a culture of collaboration and mutual support, ensuring each interaction, internal or external, reflects your commitment to delivering exceptional experiences at every touchpoint.

Customer feedback

ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.
Samer Awajan

CTO, Aramex

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.
Caroline Aumeran

Head of Product Development, appygas

The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.
Sam Fleming

President, Fleming-AOD

Evolve your business with one of the world’s leading software partners.
Innovate with ELEKS

Service benefits

What you can achieve with customer experience consulting from ELEKS’ experts
01
Enhanced customer satisfaction

We’ll help you strengthen your brand reputation, gain a competitive advantage and, ultimately, drive sustainable business value by implementing meaningful improvements across every customer touchpoint. With our help, you’ll be able to craft superior user experiences that boost engagement and build loyalty and advocacy.

02
Increased revenue and growth

With ELEKS’ customer experience consulting, you can optimise every stage of the customer lifecycle to unlock new revenue streams and maximise your customer's lifetime value. We’ll also help you improve sales processes and identify upselling and cross-selling opportunities through personalised recommendations and targeted marketing campaigns for various customer segments.

03
Improved customer loyalty and retention

Customer retention is vital for sustained profitability. Our customer experience consultants analyze customer data (Voice of Customer), gathering insights from interviews, calls, surveys, social media, reviews, and support tickets. Utilizing metrics like NPS, we craft tailored retention strategies to enhance engagement, foster loyalty, and drive repeat business.

04
Enhanced customer satisfaction

We’ll help you strengthen your brand reputation, gain a competitive advantage and, ultimately, drive sustainable business value by implementing meaningful improvements across every customer touchpoint. With our help, you’ll be able to craft superior user experiences that boost engagement and build loyalty and advocacy.

05
Increased revenue and growth

With ELEKS’ customer experience consulting, you can optimise every stage of the customer lifecycle to unlock new revenue streams and maximise your customer's lifetime value. We’ll also help you improve sales processes and identify upselling and cross-selling opportunities through personalised recommendations and targeted marketing campaigns for various customer segments.

06
Improved customer loyalty and retention

Customer retention is vital for sustained profitability. Our customer experience consultants analyze customer data (Voice of Customer), gathering insights from interviews, calls, surveys, social media, reviews, and support tickets. Utilizing metrics like NPS, we craft tailored retention strategies to enhance engagement, foster loyalty, and drive repeat business.

How we Work

Our customer experience consulting process
  • VR/MR/AR
    Streamline processes, increase productivity and deliver pioneering training and service using VR/MR/AR technologies.
  • DevOps Consulting
    Cost-effectively manage your IT systems, improve operations, ensure scalability, and enable faster time-to-market for your products and services with ELEKS’ DevOps consulting.
  • Internet of Things
    Integrate connected technology within your current workflow for better efficiency, smoother collaboration and powerful data insight that elevates UX.
  • Market Research Services
    Get better visibility over your current business landscape, analyse market size and potential and identify growth opportunities in your sector.
  • Enterprise Digital Transformation
    Harness modern technologies’ efficiency, scalability, productivity and revenue-boosting benefits with our digital enterprise transformation services.
  • Nearshore Software Development
    Partner with a trusted nearshore software development company and deliver your project with industry-leading, multi-skilled experts.
  • UX Consulting
    Develop and deliver products your customers truly want to use with expert consulting, design, prototyping and product validation.
  • Customer Experience Consulting
    Refine every interaction to create a seamless customer journey that drives sustainable revenue growth.

Industries

Industry-specific use cases for customer experience solutions
Healthcare
Insurance
Finance
Sustainable Energy
Healthcare
  • Patient journey mapping
  • Voice of the Patient (VoP) programs
  • Patient-centered design / patient experience
  • Personalised customer experiences
  • Patient relationship management (PRM)
  • Patient support solutions
  • Feedback and surveys
Insurance
  • Patient journey mapping
  • Voice of the Patient (VoP) programs
  • Patient-centered design / patient experience
  • Personalised customer experiences
  • Patient relationship management (PRM)
  • Patient support solutions
  • Feedback and surveys
Finance
  • Patient journey mapping
  • Voice of the Patient (VoP) programs
  • Patient-centered design / patient experience
  • Personalised customer experiences
  • Patient relationship management (PRM)
  • Patient support solutions
  • Feedback and surveys
Sustainable Energy
  • Patient journey mapping
  • Voice of the Patient (VoP) programs
  • Patient-centered design / patient experience
  • Personalised customer experiences
  • Patient relationship management (PRM)
  • Patient support solutions
  • Feedback and surveys
Awards
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Latest updates
Our expert insights
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Customer experience FAQs


Customer experience journey mapping is a strategic visualisation process that tracks and analyses all customer interactions with your organisation. Product and service design experts collect data across all customer touchpoints to craft personalised strategies aligned with your CX objectives and focused on improving key metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Lifetime Value (CLV).


Customer experience directly impacts revenue growth, customer retention, and market competitiveness. By optimising every stage of the customer lifecycle, you can unlock new revenue streams and maximise your customers’ lifetime value while also identifying upselling and cross-selling opportunities. Investing in CX provides measurable business outcomes through enhanced loyalty, reduced churn, and sustainable growth.


Implementing effective customer experience strategies requires a structured approach aligned with business objectives. You should start by defining clear and measurable CX goals aligned with your business objectives and establishing KPIs to track success. A winning customer experience strategy should focus on human-centred design, establishing continuous feedback mechanisms, and fostering a customer-centric culture in your organisation.

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    What our customers say
    ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.
    Samer Awajan

    CTO, Aramex

    Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.
    Caroline Aumeran

    Head of Product Development, appygas

    The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.
    Sam Fleming

    President, Fleming-AOD

    Contact Us